Kindly note: The subsequent policy pertains solely to products acquired directly through the Elite Motiv website. For products procured from gyms, pharmacies, grocery stores, etc., please liaise with the respective seller.
At Elite Motiv, we strive for your satisfaction with every purchase and endeavor to streamline the returns process. Upon receipt of your order, please ensure a thorough inspection to confirm that the received goods align with your order before unwrapping the products.
Change of Preference
Should you discover that a purchased product does not meet your taste/texture preferences or triggers an adverse reaction, we extend a 14-day money-back guarantee. You are required to return the product at your own expense within 14 days of receipt.
To initiate a return, kindly reach out to us via www.elitemotiv.com/pages/contact-us, selecting “Return or Exchange” from the dropdown menu to commence the return procedure. Our team will guide you through the subsequent steps. Upon receiving the product at our warehouse, we will facilitate either a refund or exchange for an alternative product.
Please be aware: Each claim will be assessed on an individual basis. Refunds are applicable solely to items purchased directly from Elite Motiv.
Defective or Faulty Merchandise
We sincerely apologize if you have received a faulty or damaged item. Our products come with a 14-day guarantee. Please retain the item as per our returns policy.
Kindly contact us via www.elitemotiv.com/pages/contact-us, choosing “Faulty or Damaged Product” from the dropdown menu, outlining the fault/defect and, if feasible, providing accompanying photographs. Our team will furnish you with the necessary instructions.
Defective items will be replaced with identical items or you may opt to return the faulty item(s) for a full refund. We will provide a prepaid return shipping label at no additional cost to you.
Please note: This must be within 14 days of order receipt.
CRUCIAL DETAILS
Any returns must reach Elite Motiv within 14 days of claim initiation. Replacement items will only be dispatched after the faulty item is received by Elite Motiv, unless otherwise instructed by our Customer Experience Team.
Our packaging undergoes rigorous testing for durability, and every effort is made to ensure secure packing to minimize transit damage. Please note that we do not accept refunds or exchanges for products that have been clearly tampered with.
Additionally, storage instructions and product shelf life recommendations are predicated on storage in original Elite Motiv packaging. We are unable to accommodate returns for items transferred to alternate vessels such as Tupperware containers.
Refunds for returns and/or exchanges will be processed by Elite Motiv within 72 hours of receiving the item at our warehouse.
For items not requiring return, refunds will be processed within 24 hours. Allow up to 48 hours for bank processing, with refunds automatically issued to the original payment method.
Should you believe that your return falls outside our policy, we encourage you to contact us at contact@elitemotiv.com for clarification on acceptance. We are committed to ensuring customer satisfaction, and we are here to address any concerns promptly.
