Kindly note: The following policy pertains solely to products acquired directly through the Elite Motiv website. For products procured from gyms, pharmacies, grocery stores, or other resellers, please liaise directly with the point of purchase.
At Elite Motiv, we strive for your satisfaction with every purchase and endeavor to streamline the returns process. Upon receipt of your order, please inspect the goods to ensure they match your order before unwrapping or consuming the product.
Change of Preference
Should you discover that a purchased product does not meet your taste/texture preferences or triggers an adverse reaction, we offer a 14-day money-back guarantee. You will need to return the product at your own expense within 14 days of receipt.
To initiate a return, please visit www.elitemotiv.com/pages/contact-us and select “Return or Exchange” from the dropdown menu. Our team will guide you through the next steps.
Once we receive the returned product at our warehouse, we will process a refund or facilitate an exchange for another product.
Please note: Each claim will be assessed individually. Refunds apply only to items purchased directly from Elite Motiv.
Ingredient Effectiveness
Our products are formulated based on internal specifications and manufactured through certified third-party partners. While we stand behind the quality and formulation of all products, individual responses to supplements can vary.
Refunds related to perceived product efficacy (e.g. fitness results, ingredient effectiveness, or subjective outcomes) will be reviewed on a case-by-case basis. Where applicable, we may request batch information or order confirmation to ensure an appropriate and fair resolution.
Defective or Faulty Merchandise
We sincerely apologise if you’ve received a faulty or damaged item. Our products come with a 14-day guarantee. Please retain the item and contact us via www.elitemotiv.com/pages/contact-us, selecting “Faulty or Damaged Product” from the dropdown menu. Please describe the issue and attach a photo if possible.
We will provide instructions for returning the item and supply a prepaid return shipping label at no additional cost. Faulty items will be replaced with the same product, or you may opt for a refund.
This must be done within 14 days of receipt of the order.
CRUCIAL DETAILS
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Returns must reach Elite Motiv within 14 days of claim initiation.
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Replacement products will only be dispatched once the original item is received by us, unless otherwise advised by our Customer Experience Team.
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Packaging is rigorously tested for durability. Refunds or exchanges will not be issued for products clearly tampered with or removed from original packaging.
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Product shelf life and storage guidance are based on original sealed packaging. We do not accept returns for items transferred into alternate containers (e.g. Tupperware).
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Refunds will be processed within 72 hours of return receipt (or within 24 hours if no return is required). Please allow 48 hours for bank processing. Refunds are issued to the original payment method.
If your concern falls outside the scope of this policy, feel free to contact us at contact@elitemotiv.com. Our team is here to help and committed to resolving any issues promptly.
