Refund policy
This policy covers orders placed at elitemotiv.com. If you bought Elite Motiv from a gym, pharmacy or another store, please contact them.
Please check your order when it arrives, before you open the products.
14-day money-back guarantee
Not for your taste or texture, or doesn't agree with you? Tell us within 14 days of delivery and we'll refund you once it's back with us. Start a return on our contact page with "Return" in the subject, or email contact@elitemotiv.com. Return shipping is on you, and the return needs to reach us within 14 days of starting it.
Results vary from person to person. If you're unhappy with how a product worked for you, get in touch and we'll look at it fairly, case by case. We may ask for your order number or batch details.
Faulty, damaged or wrong item
Let us know as soon as you can, with your order number and a photo if possible. Use our contact page with "Faulty" in the subject, or email contact@elitemotiv.com. We'll send a prepaid return label and replace the item or refund you, your choice. Replacements are sent once the original reaches us, unless our team tells you otherwise.
What we can't take back
- Products that have been tampered with.
- Products moved out of their original packaging into another container.
- Gift cards, unless they're faulty.
Refunds
We refund to your original payment method within 3 business days of receiving your return, or within 1 business day if we don't need it back. Your bank may take a few more days to show it.
Autoship
Autoship deliveries are covered by this policy in the same way. You can skip, pause or cancel future deliveries from your account at any time.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Questions? Email contact@elitemotiv.com.